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Oradentum

Official Medical Store

Shipping Information

🚚 FREE SHIPPING

On all orders over $75 within the United States

Orders under $75 ship for just $9.95

Processing Times

We pride ourselves on fast order processing to get your Oradentum supplements to you as quickly as possible.

Standard Processing

  • • Orders placed by 2 PM EST ship same day (Monday-Friday)
  • • Orders placed after 2 PM EST ship next business day
  • • Weekend orders ship on Monday
  • • Holiday processing may be delayed by 1-2 business days

Shipping Options & Times

🏠 Domestic Shipping (US)

Standard Shipping

3-5 business days • FREE on orders $75+

$9.95 on orders under $75

Express Shipping

2-3 business days • $14.95

Next Day Delivery

1 business day • $24.95

Available to most ZIP codes

🌍 International Shipping

Canada

7-10 business days • $19.95

Europe & UK

10-15 business days • $29.95

Australia & New Zealand

12-20 business days • $34.95

Other Countries

Contact us for rates and availability

International Shipping Notice

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates and are collected by customs upon delivery.

Delivery times are estimates and may be affected by customs processing, local holidays, or other factors beyond our control.

Order Tracking

Stay informed about your order status with our comprehensive tracking system:

  • Automatic email confirmation when your order is placed
  • Shipping notification with tracking number when order ships
  • Real-time tracking updates via email and SMS (optional)
  • Delivery confirmation when package arrives

Track Your Order

To track your order, use the tracking number provided in your shipping confirmation email on the carrier's website:

• USPS: usps.com

• UPS: ups.com

• FedEx: fedex.com

Shipping Restrictions

Please note the following shipping restrictions:

  • We do not ship to P.O. Boxes for express or next-day delivery
  • Some international destinations may have restrictions on dietary supplements
  • APO/FPO addresses are supported with standard shipping only
  • Remote areas may have extended delivery times

Delivery Issues

Package Not Delivered

If tracking shows your package was delivered but you haven't received it:

  • Check with neighbors and building management
  • Look around your property (behind bushes, side doors, etc.)
  • Contact the shipping carrier directly
  • Wait 24 hours as sometimes packages are marked delivered early
  • Contact our customer service if still not found

Damaged Packages

If your package arrives damaged, please take photos and contact us within 48 hours. We'll work with the carrier and send a replacement at no charge.

Address Changes

Address changes can only be made before your order ships. Once shipped, contact the carrier directly to arrange delivery changes. Additional fees may apply for address changes after shipping.

Holiday Shipping

During peak holiday seasons, please allow additional time for processing and delivery:

  • Black Friday through New Year's: 1-2 extra business days
  • Major holidays may delay processing by 1 day
  • Carrier delays are more common during peak seasons
  • Order by December 20th for Christmas delivery (standard shipping)

Contact Us

Questions about shipping? Our customer service team is here to help:

Email: shipping@oradentum-try.com

Phone: 1-800-XXX-XXXX

Hours: Monday-Friday 8 AM - 8 PM EST

Average Response Time: Within 2 hours

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